Payment

We accept Visa and Master Credit Card, Debit Cards, UPI and Net banking as mode of payments which are processed through our payment gateway partner(s). No information pertaining to payment is shared/stored with us, as you fill all the payment related information on your bank’s site. Billing starts from the next working day of Knowledge Transfer.

Refunds

All purchases are final, and upon payment made by Client, there will be no refund in part or whole of amount paid.

In case, money has been charged to your card or bank account and not recevied by Syrow, please contact your bank immediately. Also within 15 days from the date of initiation of the transaction you may inform us regarding the same by sending an email to payment@syrow.com. Please include in the email the following details: payment transaction number, mode of payment, banker name, account/card number, payment value, transaction date and order details. We shall investigate such incidents within 30 working days from the date of receipt of your email and if it is found that money was indeed charged to your card or bank account then the same will be refunded by the banker. We have the sole discretion to determine whether to assist on the case or not to get the refund in full or partial.

Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected. The retention period is determined by considering the amount, nature, and sensitivity of the data, potential risks of unauthorised use or disclosure, the purposes of processing, and applicable legal, regulatory, accounting, or other requirements.

For instance, if you opt to receive marketing communications, we keep your preferences (including cookie-derived information) for a reasonable period from your last interaction with our content, products, or services, such as opening an email. In other cases, where we have an ongoing legitimate business need to retain the data (e.g., for compliance with legal or regulatory requirements), we keep it until the need ceases, which can be up to several years.

After the retention period, we will either delete or anonymise your Personal Data. You may request an earlier deletion of by writing a detailed mail to care@syrow.com. However, some data may remain in our records post-deletion request as permitted by law. We may also use and retain aggregated or anonymised data derived from your Personal Data without identifying you personally.

Cancellation

After first month of service, upon extension a one (1) month prior written or email notice need to be served for cancelation of agreement. The dues that are there till agreed duration need to pay as per the payment terms, even in case of sudden discontinuity.

Duration

The agreement is effective till cancellation with multiples of one (1) year extension from the date of process initiated. That is, it will get auto extended in multiples of one (1) year, if there is no prior notice as per cancelation terms above.

Every year there will be a raise in pricing of about 10%, which will be intimated in advance.

Modification of These Terms and Conditions

Syrow reserves the right to change these conditions from time to time as it sees fit and your continued use of services will signify your acceptance of any adjustment to these terms. Clients is required to check terms and conditions. No notification communication will be done subject to change in terms and conditions.

Exclusions and Limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website or our service. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Limitation of Liability

Limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Syrow has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, Syrow liability in such jurisdictions shall be limited to the extent of the amount actually paid for by any Client while availing any of the services with Syrow.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of god, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Non-Disclosure

Parties agree to hold all Confidential Information received from one Party in confidence; restrict disclosure of such Confidential Information to its employees and employees of its affiliated companies with a need to know and inform such employees of the obligations assumed herein; and not disclose such Confidential Information to any third party without prior written approval of the disclosing party. It includes all information like customer data, order details; call details pertaining to the Client, commercial information, any specimens, processes and patentable concepts.

Non-Competition

Parties will not compete with each other directly or indirectly. This restriction would continue for a period of one (1) year from the date of Company completing the execution of all the assignments for the Client. In the case where no assignment is executed and this agreement is cancelled, this restriction would continue for a period of six (6) months from the date of cancellation.

Confidentiality

Syrow acknowledges that it or its employees or contractors or other persons associated with Syrow will, in the course of performing services pursuant to this Agreement, be exposed to or acquire information which is proprietary or confidential of Client. Any non-public information of any form obtained by Company in the performance of services hereunder shall be deemed to be confidential information.

Notices

Any notice or communication required or permitted to be given by either party under this Agreement either send by electronic mail (Email), or shall be in writing and shall be hand delivered, or send by registered overnight delivery service to the Party receiving such communication at the address specified below.